Terms & Conditions

D-Tech International Ltd General Terms and conditions for supply of software, hardware and accessories.

1. General Terms
1.1 “We”, “Our” and “Us” means D-Tech International Ltd, Bentwaters Parks, Woodridge, Suffolk, IP12 2TW.
1.2 “You” and “ Your” means you the customer contracting to obtain goods or services from Us.
1.3 Where “You” means more than one person, each one of You is responsible, individually, fore each of the obligations of all of You under this Agreement.
1.4 We agree to supply You with hardware, software and or licences or services (as appropriate) set out in the proposal for the price set out on the proposal and subject to the Terms set out in it, in this Agreement and in the other documents referred to in this Agreement and the proposals (where appropriate).

2. The Agreement
2.1 These Terms and conditions (including documents specifically referred to in it) are the whole of the Terms and conditions governing the Agreement between Us, unless We both agree to any amendments in writing.
2.2 You confirm that You have told Us everything You know or suspect which may make the goods or services significantly more difficult for Us to make or carry out.
2.3 You confirm that You have checked the specifications set our in the proposal or receipt and that they are correct.
2.4 We cannot be held responsible for any statements We have not confirmed in writing. If the proposal contains the statement, or explicitly refers to the document containing it, then it becomes part of the contract and We will accept responsibility for it (subject to these Terms and conditions).

3. Definitions
3.1 Any rule of interpretation that is contrary to common sense does not apply to this contract. Any part of the contract in italics (like this) is not part of the contract, but is simply a comment.
3.2 The paragraph headings are merely a guide and are intended to be a part of this Agreement (or any Agreement referred to in it).

4. Proposals
4.1 A proposal does not amount to a contractual offer and is an indication that We may be willing to supply at a particular price. In any event, no proposal is to be regarded as valid after 30 days of its issue. No price specified in the proposal or elsewhere includes VAT or other applicable taxes or duties unless specifically stated.

5. Amendments to Specifications and Cancellation
5.1 We may alter the specifications of the Goods, Software or Services from time to time so long as the alteration does not render the Goods, Software or Services any worse. If You request Us to alter the specification after the order has been placed We may consider doing so (at our discretion) but You are warned that this may entail an increase in the price. A variation to the specification (including the price) (as opposed to a variation to the contract) is only valid where signed by one of our authorised sales staff.
5.2 If, after You have placed an order, You wish to cancel it, We may consider doing so (at our discretion) but if We agree, this may be subject to You paying Us our anticipated loss on cancellation (including loss of reasonable profit).

6. Rights of others and Permissions
6.1 If We have agreed that We are to do anything under this Agreement on your instructions, and as a result We are in breach of any rights of anyone else (or anyone else threatens Us with proceedings for breach of their rights) You agree to indemnify Us against any loss We may suffer, including legal costs, in defending or resisting the proceedings or claim, or settling the proceedings or claim on legal advice. Your obligations under this clause will remain after the rest of the Agreement has terminated whatever the reason for termination.
6.2 If You come across any circumstances which may lead to a claim under clause 6.1 above, You agree to tell Us about them as soon as possible.
6.3 If, as a result of such a claim or threat, We decide that it is no longer commercially sensible to proceed with your order, We may cancel the order in accordance with the provision set out below.

7. Intellectual Property
7.1 You acknowledge that any material of any nature which We provide You with, either under this Agreement or otherwise (for example, proposals or other pre-contractual material) may contain intellectual property which is either our property or licensed to Us (including copyright, trade marks, registered and unregistered designs and patents). Nothing in this Agreement is intended either:
7.1.1 as a licence for You to use such intellectual property
7.1.2 or as a transfer of such intellectual property unless explicitly stated in writing.

8. Sub Contracting
8.1 We may sub-contract any of the service We have agreed to provide under this contract to any third party at our discretion.
8.2 Where We have sub-contracted any services to a third party specified by You, We shall not be liable for any non-performance of that third party’s obligations, and for the purposes of this Agreement, any delay or hindrance caused by or attributable to that third party shall be considered to have been caused by You.

9. Third Party Recommendations
9.1 As part of carrying out obligations under this Agreement We may recommend or suggest that another person or company carries out some work. By making this recommendation or suggestion, We do not guarantee that work. We accept responsibility for that recommendation or suggestion only if, in all of the circumstances surrounding that recommendation or suggestion (and at the time it was made) We could not reasonably have made that recommendation or suggestion.

10. Unusual Circumstances
10.1 If circumstances arise which are largely beyond our control, and which make it no longer commercially sensible for Us to continue your order, We may cancel it on the Terms set out below:
10.2 If We decide to cancel it;
10.2.1 We shall give You notice, and We shall not be responsible for any loss to You which arises because of that decision (although any other rights which You may have arising before We made that decision will still stand); and
10.2.2 You will pay Us a reasonable sum in relation to the proportion of your offer which We have fulfilled.

11. Consequential Loss and Our Liability
11.1 Unless explicitly state in the proposal in writing, We do not accept liability for consequential loss of any kind. WE HAVE PRICED THIS CONTRACT ON THE BASIS THAT CONSEQUENTIAL LOSS HAS BEEN EXCLUDED; IF YOU WISH US TO BEAR LIABLITY FOR CONSEQUENTIAL LOSS WE MAY CONSIDER DOING SO BUT ON THE BASIS THAT THE CONTRACT PRICE WILL HAVE TO BE INCREASED TO COVER THE INCREASED RISK, WHETHER OR NOT WE CHOOSE TO BEAR IT THROUGH OUR INSURANCE.
11.2 If We have not accepted a different level of liability as referred to in the proposal, our entire liability under this contract shall be limited to the value of the goods or services provided under it (or, in the case of a breach of any of the Terms referred to in clause 16 below, the appropriate level of liability contained within those Terms).
11.3 Nothing at all in this Agreement (which includes all documentation referred to in it) is designed or intended to reduce or restrict our liability of the death of or personal injury to anyone caused by our negligence or the negligence of anyone for whom We are responsible (which may include, for example, our employees, sub-contractors or agents).

12. Payment of Price
12.1 You must pay Us the price specified in the proposal, including any VAT which may apply in accordance with the Terms and on the dates contained in it (if no Terms or dates are referred to, the price is payable immediately).
12.2 If You fail to pay the whole or part of any sum You owe to Us (whether because of this Agreement or not) by the time it comes due for payment, all sums which You owe to Us (whether because of this Agreement or not) will become due for payment immediately, and We may issue court proceedings against You to recover them without giving You any further notice.
12.3 You must pay Us the whole of the amount due, and may not set off or deduct anything from this amount without our written permission.
12.4 Any sums which remain unpaid after they became due are subject to interest at a rate of 4% over the base rate of Barclays Bank PLC from time to time, compounded monthly, both before and after judgement.
12.5 We may assign the benefit of any dept owed to Us by You to any third party at any time.
12.6 Any equipment provided by Us remains the property of Us until You have paid in full the balance owing. Failure to do so within Our stated terms may result in the removal of any equipment from Your premises.

13. Guideline Definitions of Payment Terms
13.1 No terms specified: payment is due in full on acceptance of the order;
13.2 “7 Days”: payment is due on the 7th day after You placed the order;
13.3 “30 Days”: payment is due on the 30th day after You placed the order;
13.4 “Immediate”: payment is due in full immediately upon practical completion (as defined below) of installation;
13.5 If We have undercharged You the VAT that should have been due on an order, You agree to pay Us the outstanding VAT immediately. If we have overcharged You VAT, We shall refund You the amount that You have overpaid.
13.6 “Practical completion” means that software or installation has been completed to the extent that it is reasonably possible to use it for normal contemplated use, save only for any minor snagging items (which will usually be dealt with under the Terms of our warranty).

14. Time for Performance
14.1 Whenever We agree to do anything by or on a particular time, We will try to do it on or at that time, but We shall not be liable for late performance:
14.1.1 if late performance is reasonably beyond our control (it is due, for example, to the failure of our own suppliers to perform); or unless You have given Us a notice allowing Us a reasonable time to perform and We have failed to do so (in any event, clause 10 above applies).

15. Indemnity
15.1 Where We do anything for You on your premises or premises under your control, You agree to indemnify Us and keep Us indemnified against any loss, damage claim or expense arising out of the physical injury of or death of any of our staff arising in any way from our performance of this Agreement and arising by reason of the provision of defective equipment, your failure to provide a safe system of work or otherwise by reason of any negligent act of default on your part or the part of your servants or agents or other person on your premises.

16. Assignment
16.1 Except as is specifically referred to in this Agreement, neither of Us may assign the benefit or the obligations of any part of this Agreement without the written consent of the other.

17. Notices
17.1 Where any notice is required to be given under this Agreement (where the word “notify” is used it means “to give notice”), it shall be considered to have been validly given if in writing and sent by fax, email or prepaid first-class or airmail post to the correct fax number, email address or postal address of the relevant party as contained on the proposal or prior correspondences, or subsequently notified to the other party. Where sent by fax, the notice is deemed to have arrived immediately upon sending. If sent by email, the notice is deemed to have arrived 24 hours after it was sent (unless within those 24 hours the sender has been sent an email saying that the notice has not been delivered). If sent by post, the notice is deemed to have arrived on the third working day after the day on which it was sent (if sent to an address within the UK).

18. Confidentiality and Poaching
18.1 We may have given You, and may give You in the future, confidential information (which includes but is not limited to information relating to our products, planned products and details of our marketing, support and internal structures and similar information relating to our suppliers or related products). You agree that You will use confidential information solely for the purposes of the Agreement and for evaluating future products or services which are or may be supplied by Us, and that You shall not disclose, whether directly or indirectly to any third party confidential information other than as required to carry out the purposes of this Agreement. Before You make any such disclosure to a third party, You must obtain from them a duly binding Agreement to maintain in confidence the information to be discussed which is at least as effective as this obligation is on You.
18.2 The clause above shall not prevent the disclosure or use by You of any information: 18.2.1 which is or hereafter, through no fault of your own or of those to whom You have entrusted it, becomes public knowledge;
18.2.2 or to the extent permitted by law.
18.3 We agree to be bound by the obligations contained in the above clauses 18.1 and 18.2 likewise in relation to any confidential information which You may give Us.
18.4 You agree not to approach or engage any of our staff or subcontractors directly or indirectly within six months of the termination of any contract that exists between You and Us, and/or Us and the employee or subcontractor
18.5 You agree not to introduce any member of our staff to any other person with a view to them engaging that person within the time scale set out above.
18.5.1 In the event of breach of clause 18.4 and/or 18.5, You agree to pay Us by way of liquidated damages the greater of (1) the person’s annual salary inclusive of all benefits at the time of their resignation or departure, or (2) the new annual salary or fee inclusive of all benefits.

19. Termination on Insolvency
19.1 If, in our reasonable opinion, it appears that You will be unable to meet the payment Terms We have agreed We may terminate this Agreement without notice immediately, in which case We shall no longer be under any obligation to do any work for You under it, and You shall immediately become liable to pay Us all sums which You owe Us (whether or not under this Agreement and whether or not they have become due). In addition, You will be liable to pay Us a reasonable sum representing the work We have done up to the date of termination, which shall be calculated to include the loss of anticipated profit for the whole of the contract.
19.2 For the avoidance of doubt, each of the following is a reasonable reason for termination under clause 19.1 above:
19.2.1 the presentation of a bankruptcy or winding-up petition against You; 19.2.2 the appointment of a manager, receiver or administrator over all or any part of your assets 19.2.3 the commencement of any winding-up process (other than for the purposes of reconstruction or amalgamation)
19.2.4 the entry into or proposal of any form of arrangement or composition with your creditors
19.2.5 anything analogous to the above sub-sub-clauses in any jurisdiction.

20. Law
20.1 This Agreement is subject in all respects to English Law.

21. Waiver
21.1 If we fail to rely on our strict legal rights under this Agreement, that shall not prevent Us from relying on those rights at any time in the future.

22. Disputes
22.1 If any dispute or grievance arises between Us out of this Agreement, before taking any further action, We each agree that it will be discussed by staff members of each of Us who are most closely involved with the running of the contract. If that does not produce a resolution, the problem will be escalated to the respective superiors of each staff member respectively, until the problem is dealt with. Only if the respective managing directors of each party cannot reach Agreement on the dispute will the matter be taken to the next state as set out below.
22.2 Should the escalation mechanism set out in 22.1 above fail to be effective, before taking any other action We each agree to submit in good faith to a mediation procedure. Unless We agree otherwise, the costs of the mediation shall be borne equally by each of Us.